Terms of Service

DocuNile provides a multi-tenant enterprise platform comprising:

• Document Management System (DMS): Secure ingestion, storage, indexing, categorization, and retrieval of documents and physical archive records (boxes).
• Qualified Electronic Signatures (E-Sign): Legally binding electronic signature envelopes, PKI hardware token support, certificate-backed sealing, and a public verification portal.
• AI Intelligence: AI-powered document summarization, structured data extraction, semantic vector search, risk scoring, and grounded retrieval-augmented generation (RAG) chat — all processed within your tenant boundary.
• Scanner Bridge: A desktop utility enabling physical document capture via TWAIN/WIA-compatible scanners.
• On-Premises & Air-Gap Deployment: Customers on Enterprise plans may deploy the platform entirely within their own infrastructure under a separate license agreement.

Access to the Service is organized by tenant organizations. Each tenant is a logical, isolated workspace. You are responsible for:

• Maintaining the confidentiality of your account credentials and API keys.
• All activity that occurs under your tenant, including actions by your users.
• Promptly notifying us at security@docunile.com of any unauthorized access.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk to the platform or other tenants.

You agree not to use the Service to:

• Upload, store, or transmit any content that is unlawful, infringing, defamatory, obscene, or violates any applicable law or regulation.
• Attempt to circumvent tenant isolation, access another tenant's data, or probe the system for security vulnerabilities without explicit written authorization.
• Upload malware, ransomware, or any malicious code.
• Use the AI features to generate legally inadmissible advice intended to deceive courts or regulatory bodies.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Resell or sublicense the Service without an authorized Reseller agreement.
• Exceed fair usage limits or intentionally degrade Service performance for other users.

DocuNile and its licensors retain all intellectual property rights in the Service, including all software, designs, algorithms, and AI models. Nothing in these Terms transfers any such rights to you.

You retain full ownership of all documents, data, and content you upload to the Service ("Customer Data"). By uploading Customer Data, you grant DocuNile a limited, non-exclusive, worldwide license to process and store that data solely for the purpose of providing the Service to you.

We do not use your Customer Data to train or fine-tune any AI models. Your documents and extracted data never leave your designated tenant boundary or the specified storage region.

The AI intelligence features (summaries, extractions, risk scoring, grounded chat) are provided as analytical tools to assist your team. They are not legal advice and should not be relied upon as a substitute for professional legal, financial, or compliance counsel.

AI-generated outputs may contain inaccuracies. You are solely responsible for verifying AI-generated content before acting on it. DocuNile is not liable for decisions made based on AI outputs.

AI credit consumption is metered per tenant. Credits are non-refundable once consumed.

DocuNile's e-signature service is designed to produce legally binding electronic signatures in accordance with applicable electronic signature laws, including eIDAS (EU Regulation 910/2014), the Electronic Signatures in Global and National Commerce Act (ESIGN, US), and the Uniform Electronic Transactions Act (UETA, US). However:

• You are responsible for determining whether electronic signatures are legally valid for your specific use case and jurisdiction.
• Certain document types (e.g., wills, certain real estate transfers) may require wet ink signatures in some jurisdictions.
• PKI hardware token (USB) signatures provide the highest assurance level; simple e-signatures provide a lower assurance level. You are responsible for selecting the appropriate signing method.

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, per-tenant cryptographic key isolation, and append-only audit logging. Our security posture is designed to meet SOC 2 Type II criteria.

In the event of a confirmed data breach affecting your Customer Data, we will notify you in accordance with applicable data breach notification laws and without undue delay.

Enterprise customers who deploy the Service on-premises or in air-gapped environments are subject to a separate On-Premises License Agreement. Key conditions include:

• Licenses are cryptographically signed and tied to your deployment identifier.
• Offline license validation does not require network connectivity.
• You are responsible for maintaining the security and integrity of the on-premises environment.
• Software updates are the customer's responsibility and are provided via secure package delivery.

Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated in our refund policy or required by law. Overdue payments may result in service suspension after a 7-day grace period.

We reserve the right to modify pricing with 30 days written notice. Continued use of the Service after the effective date of a price change constitutes acceptance.

To the maximum extent permitted by applicable law, DocuNile's total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the amounts paid by you to DocuNile in the twelve (12) months preceding the claim.

In no event shall DocuNile be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, or loss of business opportunity.

The Service is provided "as is" and "as available" without any warranties of any kind, whether express, implied, statutory, or otherwise. DocuNile expressly disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Either party may terminate these Terms at any time. Upon termination:

• Your access to the Service will be revoked.
• We will retain your Customer Data for 30 days after termination to allow for export, after which it will be permanently deleted from our systems unless legally required to retain it.
• On-premises deployments will cease to function after license expiry.

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of London, United Kingdom.

We may modify these Terms at any time. We will notify you of material changes by email or by posting a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

For questions about these Terms, please contact:

DocuNile Inc.
Legal Department
Email: legal@docunile.com